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Please Read Our Service Agreement

SA Car Care Service Agreement

 

This agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and SA Car Care Corporation (hereafter referred to as “SA Car Care”, “contractor”, “technician”,  “us”, “our”, or “we” ) and your obligations to us in relation to the service(s) you purchase. By booking or using the services of SA Car Care you hereby agree to the following terms without modification by you:

 

 

Access to Water & Electricity For Mobile Detailing

 

We require access to water and electricity for all mobile detailing services. If you do not have access to either water or electricity please notify us immidiately at (775) 273-8118 so we can schedule onboard water and power accomidations or additional servicing plans for you if possible. If you have an appartment complex that will be providing the water and electricity, please find the sources in advance or let us know to avoid additional fees. Failure to provide access to water and electricity at the time of your appointment will result in a $100 cancelation fee. 

 

Cancelation Policy

 

If Client needs to change scheduled services, the Company must be notified at least 24 hours in advance.  Either party may terminate this agreement at least 24 hours prior to the provision of scheduled Services with no payment for Services required. If the Services cannot be performed as scheduled due to the Clients failure to adhere to the terms of the Agreement, which includes the vehicle being available to the Company for the Services when and where scheduled or cancellation less than 24 hours in advance, Client shall have three options: (1) after full Compensation of Services, Company will reschedule Services; (2) payment of a cancelation fee of $250.00 per vehicle; or (3) after full payment of Services, the Client shall be provided a gift card for later use.  Option 2 is ONLY available to clients with at least 6 hours prior notice of cancelation.

 

  • We require 24 hours notice to cancel or reschedule any appointment or service to avoid fees.
  • SA Car Care reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure at our own discretion.
  • Failure to provide vehicle and keys at the time and location of the ordered service WILL result in being charged the full amount of your scheduled appointment service (this includes you not being present within 15 minutes of arrival).

 

Safety

 

Company will be unable to perform the Services if there are conditions present that show potential to harm your vehicle or the staff of the Company.  Please advise the Company of any cosmetic or mechanical issues related to your vehicle.  In addition, please advise the Company of any potential threats to the health and safety of the staff performing the services such as needles, drugs, or any other hazardous or dangerous materials or conditions.  You agree to be responsible and indemnify Company for any health or safety issues arising from your vehicle.

 

Addon Services And Additional Charges

 

Additional charges may be added for removal of heavy stains, excessive pet hair, removal of personal items and steam cleaning that have not been disclosed at the time of scheduling.  A hold may be placed on the provided credit/debit 24 Hours in advance of the scheduled Services.  Actual charges shall be charged to the credit card upon completion of the Services. 

 

 

Scheduled Time

 

The Company will arrive at location as close to the scheduled time as possible.  If the Company anticipates a delay outside of its control, you will be notified as soon as possible.  24 Hours in advance of the scheduled Services, a hold may be placed on the provided credit/debit card.  Compensation shall be paid immediately upon the completion of the Services.   

 

Condition Of Vehicle

 

If car seats or custom equipment must be removed for cleaning, the removal must be complete prior to the scheduled Services.  The Company will not install or remove car seats or custom equipment, including but not limited to seat covers, subwoofers, light bars, ,pet protectors and bumper stickers.

 

Operating Or Moving Your Vehicle

 

Customer will give us access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our SA Car Care technician.

 

Detail Time Limit

 

All detail jobs have specified time limits. Completion of work is based off of the unique time limit of each separate package. These time limits include the base jobs excluding addons. Addons will be used to extend the base time limit. Timekeeping will be performed at the discretion of your assigned SA Car Care technician. The time starts as soon as the technician completes client check in and initial equipment setup. SA Car Care has the right to charge an extra time fee totaling $60 per hour if the detail job takes significantly longer than expected at the discretion of SA Car Care. This fee is normally reserved for vehicles which take more time than the allocated time limit. We will inform you of the possible fee before or during our work process.

 

 

Disclaimer Of Warranty

 

Client acknowledges that the success of the Services performed by Company depends on a variety of factors, including, but not limited to the Company’s experience and training, as well as the condition of the vehicle prior to the Services. The Company shall perform the Services in accordance with the terms of this Agreement and customary industry practices, but there is no guarantee to bring the vehicle back to any specific condition. The Client acknowledges that nothing in this Agreement shall be construed as a promise or guarantee about the result of the Services and that if the vehicle is excessively worn, equipment is improperly installed, or there are damages, mechanical issues or cosmetic issues, they may impact the Company’s ability to properly provide Services.

 

Warranty

 

EXCEPT AS PROVIDED IN THIS AGREEMENT, COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AS TO ANY MATTER, INCLUDING, WITHOUT LIMITATION, THE SERVICES PROVIDED. 

 

Default

 

The Client shall be in default upon the occurrence of any of the following events: (a) Failure by Client to arrive or deliver the vehicle at the detail location at the scheduled time; or (b) failure of Client to perform any obligation in accordance with the terms of this Agreement.  Upon the occurrence of a default by Client, the Company shall be entitled to: (i) immediately cease all work hereunder; (ii) collect Compensation for all Services scheduled; and (iii) pursue any available remedy at law or in equity.

 

Indemnification

 

The Client agrees to indemnify, defend and hold harmless Company, its agents, officers, directors, employees and suppliers for any loss, damage, claims, cause of action, cost or expense (including attorneys’ fees) arising or resulting from any Services. The Company shall not be liable for special, indirect, consequential or punitive damages related to the Services provided. 

 

I Understand That

 

  • By using our services you hereby understand that SA Car Care does not guarantee any specific outcomes or results with our work.
  • Your payment to SA Car Care is for the dedicated service time on your vehicle, and not aligned to the attainment of any specific outcome or result.
  • SA Car Care limits its liability to the total dollar amount of each job.
  • If the job takes much longer than anticipated we reserve the right to charge an extra time fee totaling $60 per hour on top of the total cost at the discretion of SA Car Care employees (we will warn you before proceeding with extra charges).
  • Because we order materials for the job on demand, deposits made are non-refundable.

 

 

 

Miscellaneos Provisions

 

Amendments. This Agreement may not be amended or modified orally, but only by an agreement in writing signed by the parties hereto. Each covenant and condition of this Agreement shall be binding on and inure solely to the benefit of the parties hereto and their respective successors, assigns, heirs, and legal representatives, including any entity with which either party may merge or consolidate or to which all or substantially all of its assets may be transferred.

 

Representations and Warranties. Each party represents and warrants to the other party that it is authorized to enter into this Agreement and to fully perform the undertakings set forth. 

 

Attorneys' Fees.  Should suit be brought to enforce this Agreement or by reason of any claimed default in the performance thereof by either party, the prevailing party in such suit shall be awarded reasonable attorneys' fees in the defense or prosecution thereof.

 

Entire Agreement. This Agreement contains the entire Agreement between Company and Client with respect to the transactions contemplated herein.

 

Governing Law. The validity, construction, interpretation and enforceability of this Agreement shall be determined and governed by the laws of the State of Nevada.  Any judicial proceeding brought by any party hereto as a result of a dispute or controversy arising out of or related to this Agreement shall be commenced in courts located within Washoe County, Nevada.  

 

Arbitration. Any dispute shall be submitted to final and binding arbitration pursuant to the Rules of the American Arbitration Association.  A judgment may be entered in any court of competent jurisdiction based upon the decision of the arbitrator. The arbitration proceeding shall be conducted in Reno, Nevada.  The parties will attempt to agree upon a single arbitrator to decide the dispute.  If the parties are unable to agree upon a single arbitrator, then a single arbitrator shall be selected in accordance with the Rules of the American Arbitration Association.  The arbitrator shall have all of the powers and responsibilities provided for under applicable law, including but not limited to, the right to compel discovery to the extent permitted in civil litigation. Notwithstanding the foregoing, disputes which cannot properly be resolved by arbitration under applicable law shall be resolved by a court of competent jurisdiction.  In no event shall any party be awarded any tort or punitive damages in any dispute.

 

Photo Release.  The client authorizes the Company and its respective successors and assigns, the right to use, publish, reproduce, and sell photographic and video images of my vehicle in its sole discretion.   The Company may make alterations or deletions to the photographs and videos, including, but not limited to the making of derivative or composite images by the use of computers or other means.